Phoenix Credit Union will provide members with exceptional financial security, value and service.

In pursuit of this Vision, Phoenix Credit Union will work towards:

• MARKET… Achieving a position as the main household savings and loan financial institution of members and their families; and
• SECURITY… Managing member resources wisely, prudently and effectively to preserve the financial integrity of those resources at all times; and
• VALUE… Providing members with a value advantage in terms of:
  • More favourable returns on genuine savings and investments
  • More affordable “household” finance
  • Lower cost transaction services
• SERVICE… Offering a uniquely professional service that reaches out to members in order to help them gain the best possible financial outcome from their Credit Union and from their finances generally; and
• EQUITY… Tangibly expressing the benefits and outcomes of traditional credit union philosophy, where member support is rewarded in value and recognised service.